Terms and Conditions of Service

Last Updated: March 30, 2026

1. Acceptance of Terms

By accessing or using Poliglot or RARS (the "Services"), you agree to be bound by these Terms and Conditions.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account and use the Services.

The Services are currently provided as a 'Beta.' As such, the Services are provided on an 'AS IS' and 'AS AVAILABLE' basis without warranties of any kind. Poliglot Inc. does not guarantee continuous uptime or that the Services will be free of bugs, errors, or data corruption.

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you via email or through the Services. Your continued use of the Services after such notice constitutes your acceptance of the updated Terms.

2. Service Description and Model Policy

Poliglot provides a platform to manage AI-driven workflows.

  • Bring-Your-Own-Model (BYOM): You must connect your own third-party AI models. Poliglot is not responsible for the output of these models.
  • Integrations: You may choose to connect third-party applications to the Services. By doing so, you grant Poliglot the necessary permissions to access and interface with those apps on your behalf.

When utilizing third-party LLM providers via API, you are solely responsible for any costs, overages, or fees incurred from those third-party providers. We strongly recommend setting hard billing limits with your model providers to prevent unexpected charges arising from autonomous agent loops.

3. Acceptable Use and User Conduct

You agree not to use the Services, or any autonomous workflows executed through the Services, to:

  • Network & API Abuse: Launch denial-of-service (DDoS) attacks, maliciously scrape websites, or intentionally overwhelm third-party APIs and integrations. You are responsible for ensuring your automated workflows respect the rate limits and Terms of Service of the third-party platforms you connect to.
  • System Integrity & Sandbox Evasion: Attempt to bypass container isolation, manipulate the session billing or heartbeat mechanisms, or reverse-engineer the Poliglot platform, Coordinator, or underlying infrastructure.
  • Deceptive Automation: Use autonomous agents to distribute malware, conduct phishing campaigns, or facilitate mass unsolicited communications (spam) via email, SMS, or third-party messaging integrations.
  • Fraud & Illegal Acts: Execute workflows that violate any applicable local, state, national, or international law, including the unauthorized processing of sensitive financial or personal data.

Poliglot Inc. reserves the right to immediately suspend or terminate your workspaces, sessions, or account without refund if we determine, in our sole discretion, that your workflows violate these terms or pose a security risk to our infrastructure.

4. Data Ownership and Conversation History

  • Your Data, Your Ownership: Poliglot claims no ownership rights over the data retrieved from your integrations or the content of your conversations.
  • Limited License: You grant Poliglot a limited license to host, transmit, and display your integration data solely as required to maintain your active conversations and workspace continuity.
  • Deletion: You may clear your conversation history at any time. Poliglot is not responsible for the loss of data resulting from user-initiated deletion.

Poliglot Inc. does not use your workspace data, integration data, or conversation history to train, fine-tune, or improve our proprietary foundational AI models or any third-party models.

5. Account Responsibility, Credits, and Billing

  • Prepaid B2B Compute Credits: The Services utilize a prepaid credit system ("Matrix Credits") for resource allocation. You are purchasing B2B software access licenses, not consumer gift cards.
  • Credit Expiration and Breakage: Credits granted as part of a recurring subscription expire at the end of the applicable billing period and do not roll over.
  • Credit Packs: One-time credit pack purchases expire twelve (12) months from the date of purchase. Any unspent credits at the time of expiration are forfeited.
  • No Refunds: All payments are final and non-refundable, including for unused or expired credits, or in the event of account termination.

6. Indemnification

You agree to indemnify and hold harmless Poliglot Inc. from any claims arising from the data you provide, the integrations you connect, or the content generated by third-party models.

7. Limitation of Liability and Autonomous Actions

  • Autonomous Capabilities: The Services allow you to configure AI agents that may take autonomous actions, modify data, or interact with third-party APIs on your behalf. You are solely responsible for setting appropriate guardrails, permissions, and oversight for these autonomous workflows.
  • No Liability for AI Actions: Poliglot Inc. shall not be liable for any data loss, system downtime, unauthorized communications, or third-party costs (including but not limited to API usage fees) incurred due to the actions, hallucinations, or errors of the AI models or the autonomous workflows you deploy.
  • Liability Cap: To the maximum extent permitted by law, Poliglot Inc. shall not be liable for any indirect, incidental, or consequential damages. In no event shall our total aggregate liability exceed the amount you paid us in the twelve (12) months immediately preceding the claim.

8. Dispute Resolution

  • Governing Law: Laws of the State of Delaware.
  • Arbitration: Disputes shall be resolved through binding arbitration in Wilmington, DE.
  • Class Action Waiver: You waive the right to participate in class-action lawsuits.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

9. Contact Information

Legal inquiries: legal@poliglot.io